04 - 05 October, 2016 | Golden Tulip Berlin - Hotel Hamburg, Berlin, Germany

Thomas Urban

Senior Manager CVM Strategy
Vodafone


09:15 Digital CVM: Providing a digitally relevant experience across multiple touchpoints that result in consistent value

• Delivering excellent customer experience and consistent offers across all
touchpoints: Email, call centre, in-store, in-app and mobile
• Refine your multichannel strategy to obtain a single view of the customer
and deliver a consistent value message
• How can digital channels be utilised to create a holistic view of the
customer: Digital customer 360-degree view


Check out the incredible speaker line-up to see who will be joining Thomas.

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