04 - 05 October, 2016 | Golden Tulip Berlin - Hotel Hamburg, Berlin, Germany

Sam Honey

Head of Pay Monthly
O2


09:00 Proactive strategies to deliver industry-leading retention and reduce churn

• Effective strategies that will enable you to retain customers in saturated markets with low ARPU
• Generating real business benefits by using customer data to deliver insight
• Intercepting customer defections and preventing them, or reversing them as they occur
• Explore how data analytics can be used to detect the kinds of behaviours, transactions, or events that are likely to immediately precede defection


Check out the incredible speaker line-up to see who will be joining Sam.

Download The Latest Agenda