04 - 05 October, 2016 | Golden Tulip Berlin - Hotel Hamburg, Berlin, Germany

Claire De Selve

VP Customer Marketing

15:40 Delivering a customer-centric experience across multiple channels to drive loyalty

• Understand the growth of content and how this has enabled monetisation across mobile and online
• Playing to our strengths: Delivering a seamless customer experience across all touchpoints (online, store, call centre, apps)
• The move to digital and how this has enabled a true 360-degree view of the customer

Check out the incredible speaker line-up to see who will be joining Claire.

Download The Latest Agenda