Knowing what the right processes you should have in place to increase your customer value management strategies and boost consumer retention can be complicated. How do you build trust and build profitable relationships with your customers? With insight from Orange UK and Mediacom Communications, Telecoms IQ presents: How To Drive Customer Value Management and Retention in Telecoms
Respondents to European Communications’ latest survey suggest that costs are biggest challenge to customer experience success. The report suggests operators in Europe may finally be making some headway in their efforts to overhaul their internal structures and deliver a customer experience worthy of rhetoric that often accompanies it.