Selected Presentations 2015-16: Customer Value Management in Telecoms

Selected Presentations 2015-16: Customer Value Management in Telecoms
Given the significant margin and growth pressures resulting from the increasingly saturated EMEA market, now more than ever it is essential to implement an effective CVM strategy to drive better interaction with their customers to keep them happy, and offer innovative products and services to increase ARPU and achieve competitive advantage.

This eBook comprises four selected presentations from last year’s CVM in Telecoms conference, made available for distribution by our speakers and provided here to offer those interested some quick insight – and just a taste of what is to come for 2016...

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