Methods to Retain Existing Customers and Ensure Satisfaction
Being able to decipher which retention method is actually useful for your company is quickly becoming the competitive differentiator amongst telecommunications companies. Telecoms IQ conducted an industry-wide survey in October 2014 to gather the information you need from leaders in the market. With exclusive insight from the Senior Director of Sales and Retention at Comcast, Heather Lyon, who has revolutionized the way Comcast is reducing churn and keeping customers loyal, it is time to find out how your customer experience program can really impact your bottom line!
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