Transform your CVM strategy to deliver value, retention and loyalty throughout the customer journey and achieve a competitive advantage
Deliver an enhanced value-added experience to all customers, by leveraging your customer insight and implementing digitally relevant products and services to drive growth.
Returning for its 6th year, CVM in Telecoms has established itself as the must-attend annual forum for industry-leading CSPs, delivering relevant, practical, actionable solutions through peer-to-peer networking and insightful presentations.
Given the significant margin and growth pressures resulting from the increasingly saturated EMEA market, now more than ever it is essential to implement an effective CVM strategy to drive better interaction with your customers to keep them happy, and offer innovative products and services to increase ARPU and achieve competitive advantage.
Furthermore, our innovative speaker faculty will explore key opportunities for you to improve customer retention through effective loyalty schemes and retention offers, ensuring you can maximise the valued-added opportunity for your customer base.