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Download the 2016 Agenda

Learn from the EMEA telecoms industry’s exclusive case studies:


  • Explore how to provide a digitally relevant experience across multiple touch-points to generate new revenue streams and deliver a consistent value message with Vodafone
  • Understand how online retailers are driving increased customer value and engagement through personalisation and the delivery of tailored products and services from Zalando
  • Combine commerce, content and care to deliver a long-term value management strategy as Turk Telekom are doing
  • Identify how you can leverage social media to retain, grow and drive value from your customer base like O2 are doing
  • Effectively segment your customer base to effectively target your cross-selling and up-selling campaigns with Three Austria
  • Transform your company focus from customer acquisition to customer value with case study analysis from Telenor

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