Transform your CVM strategy to deliver value, retention and loyalty throughout the customer journey and achieve a competitive advantage
Deliver an enhanced value-added experience to all customers, by leveraging your customer insight and implementing digitally relevant products and services to drive growth.
Returning for its 6th year, CVM in Telecoms has established itself as the must-attend annual forum for industry-leading CSPs, delivering relevant, practical, actionable solutions through peer-to-peer networking and insightful presentations.
Given the significant margin and growth pressures resulting from the increasingly saturated EMEA market, now more than ever it is essential to implement an effective CVM strategy to drive better interaction with your customers to keep them happy, and offer innovative products and services to increase ARPU and achieve competitive advantage.
Furthermore, our innovative speaker faculty will explore key opportunities for you to improve customer retention through effective loyalty schemes and retention offers, ensuring you can maximise the valued-added opportunity for your customer base.
Confirmed Speakers for 2016:
VP Customer Marketing
Head of Pay Monthly
Head of Retention and Churn
Senior Customer Value Manager
Hutchison Drei Austria GmbH
Director Customer Value Management
Vip Mobile d o o
Senior Manager CVM Strategy
Senior Director Sports
Head of Base Management
Vice President of Customer Management
Group Director CVM
Customer Base Marketing Consultant
Senior Customer Experience Expert
Churn & Loyalty Senior Manager
CRM Team Manager
Some key issues that will be addressed:
Expert insight from the most innovative international CSPs, including: Orange, Telefonica, Telenor and Vodafone, all sharing the tips you need to win over your customers and drive customer value
Drive your value management strategies forward through interactive debate and networking with over 100 senior decision makers from across Europe and the Middle East, enabling you to develop a holistic solution to shared challenges
Your opportunity to join this established community of value management professionals: Now in its 6th year, this forum leads the EMEA market in consistently delivering relevant, practical, actionable solutions for the telecoms industry
Find solutions to your top retention bottlenecks: How can you increase customer value? How can you reduce churn? And how can you transform your CVM process and implement pre-and post-paid initiatives?
Who will you meet?
Come and network with operators from across Europe and the Middle East. Meet CxOs, VPs, Directors, Heads and Managers of:
Customer Value Management
Customer Base Management
Customer Relationship Management
Retention and Loyalty
Loyalty & Retention
Online & E-care